Service area
Where We Deliver — Rochester, Monroe County & Greater Rochester
Seventeen towns and Rochester neighborhoods, delivered daily from our yard at 595 Hague St, on the west side a mile from the Gates line, with Buffalo Road and I-490 a couple of minutes away. Every one below has its own page with local placement notes, permit guidance, landmarks and driving routes.
At a glance
Distance and access from our yard
| Town / community | Region | From our yard | Main route |
|---|---|---|---|
| The 19th Ward | Monroe County | 2 miles south of our Hague Street yard, on our own side of the Genesee | Hague Street south to Buffalo Road, then Genesee Street south-east into the top of the Ward |
| Park Avenue | Monroe County | 4 miles east of our Hague Street yard | Lyell Avenue east to the downtown streets, then East Avenue out to the Park Avenue blocks |
| The South Wedge | Monroe County | 3 miles south-east of our Hague Street yard | Hague Street to Buffalo Road, east across the river on the downtown bridges, then south on South Avenue |
| Corn Hill | Monroe County | 2 miles south-east of our Hague Street yard, just across the river from downtown | Hague Street to Buffalo Road and east into the downtown streets, then south on Plymouth Avenue |
| Maplewood | Monroe County | A mile and a half north-east of our Hague Street yard | Hague Street north to Lyell Avenue, then east and north on Dewey Avenue into the middle of the neighborhood |
| Charlotte | Monroe County | 7 miles north of our Hague Street yard, at the mouth of the Genesee | Hague Street north to Lyell Avenue, east to Lake Avenue, then Lake Avenue straight north to the lake |
| Beechwood | Monroe County | 4 miles east of our Hague Street yard | Lyell Avenue east through downtown, then East Main Street out to the Culver Road end |
| Greece | Monroe County | 4 miles north-west of our Hague Street yard | Hague Street north to Lyell Avenue, west to Mount Read Boulevard and north across the town line |
| Irondequoit | Monroe County | 5 miles north-east of our Hague Street yard | Lyell Avenue east to Lake Avenue, north across the river and east on Ridge Road for the western half |
| Brighton | Monroe County | 6 miles south-east of our Hague Street yard | I-490 east and off toward the Monroe Avenue end, then south-east into the town |
| Henrietta | Monroe County | 8 miles south of our Hague Street yard | I-390 south from the west side and off toward the Jefferson Road corridor |
| Gates | Monroe County | A little over a mile west of our Hague Street yard — our own side of town | Buffalo Road west straight out of the yard, which is the shortest run we make |
| Chili | Monroe County | 6 miles south-west of our Hague Street yard | Chili Avenue south-west straight out of the city, which is the direct line and the one we use most |
| Penfield | Monroe County | 11 miles east of our Hague Street yard | I-490 east across the city and out to the eastern end, then north into the town |
| Webster | Monroe County | 12 miles north-east of our Hague Street yard | NY-104 Ridge Road east across Irondequoit and over Irondequoit Bay into the town |
| Pittsford | Monroe County | 10 miles south-east of our Hague Street yard | I-490 east and off toward the Pittsford end, then south into the village and the town |
| Fairport | Monroe County | 12 miles east of our Hague Street yard | I-490 east across the city and out to the eastern end, then north into the village |
Local knowledge
One county, one rulebook, and street rules that change at the town line
The county is the working unit. The street is what changes.
The container goes on your own property whenever we can manage it, and on a city two-family that usually means the driveway with boards down. A container sitting entirely on your own driveway or private property is generally outside the City’s right-of-way permit requirement. The moment any part of it touches the sidewalk, the tree lawn or the street, the rule changes. City Code Ch. 104, § 104-24(A) is plain about it: “No person shall place or suffer to remain materials of any kind or any goods, wares, merchandise, equipment, machinery or other article or obstruction in the right-of-way without a permit in writing from the City Engineer, except while in the process of actively loading or unloading.” That is a public works permit, not a fire permit, and the City Engineer sets its conditions and its timeframe. The part people miss is § 104-24(C): the obstruction has to be enclosed with barriers and lit at night. On a Rochester street in December, sunset comes before five o’clock, so that clause is doing real work for four months of the year. We put reflective marking on every street placement. Fees and duration are set by the City and we will not quote you a number off a website — contact the Department of Environmental Services for current fees. Rochester does not appear to require a fire-department permit for a temporary container, unlike some states where the fire chief signs off on every box. What New York does have is a placement rule: the Fire Code of New York State, at 19 NYCRR Part 1225, keeps a container over the size threshold out of a building and at least five feet from combustible walls, openings and combustible roof eave lines. The threshold tightened in the 2025 code cycle, so ask your local code enforcement officer rather than reading a number off a national guide. Five feet is stable, and we place to it. On-street storage is separately restrictive: the City limits any vehicle to 12 hours in one spot under § 111-16 and can prohibit parking on designated snow routes by declaration under § 111-73, publicized over at least two radio or television stations. A container in the street is governed by the § 104-24 permit instead, with whatever time limit the City Engineer writes into it. Out in the towns, most of Monroe County bans overnight on-street parking through the winter, and the months and the hours differ town by town — one more reason the box goes on the driveway with plywood under it. Here is the thing that surprises people who have rented elsewhere: Monroe County is a real, working government. It owns the landfill, runs the county recycling center, runs the ecopark and runs the childhood lead program. Disposal rules do not change when you cross from Gates into Chili. What changes town to town is the street — the permit desk, the parking ban, the spring load limits. Out in Mendon, Rush or Hamlin, where a house is on its own well and septic, tell us where the tank, the leach field and the well head are, because a loaded box does not belong on any of them. Before anything is dug, trenched or a stump pulled, call UDig NY on 811: 16 NYCRR § 753-3.1 wants notice “at least two but not more than 10 working days” ahead. See the Rochester permit guide and the City of Rochester.
What comes out first, and where the rest goes
New York has no waste ban list. It never had one, and anyone who tells you otherwise is reading a page written for a different state. The mechanism here is a third thing entirely: General Municipal Law § 120-aa ordered every municipality in the state to pass its own source-separation local law, with a statutory deadline of 1 September 1992. Rochester got there early — City Code Ch. 20, Art. IV, adopted 19 November 1991. So the recycling rule that applies to your load is a local law, and the enforcement is at the curb. What New York does ban is product by product, each in its own Title of ECL Article 27, and each one matters on a renovation. Electronics (Title 26) have been banned from landfills, trash and curbside since 1 January 2015. Rechargeable batteries (Title 18): NYSDEC states flatly that “it is illegal for any person to throw covered rechargeable batteries in the trash,” and a 2025 amendment added e-bike and e-scooter batteries to the list. Waste tires (Title 19) carry “a prohibition of land burial of waste tires.” Mercury thermostats (Title 29) have been banned from disposal since 2005, and NYSDEC names our customers specifically: contractors “demolishing buildings” are required to bring mercury thermostats to a collection program. Paint (Title 20) has had PaintCare drop-off in New York since May 2022, paid for by a fee already collected at the register. Those five come out of the box before it leaves your driveway. Now the part that decides who pays for the rest of it. The City of Rochester says it in its own code, and it is worth quoting whole: “Contractors performing work must make arrangements for the proper and legal collection and disposal of waste generated during the construction process and such waste shall not be collected by the City” — City Code § 20-15F. Municipal collection here is built for household refuse and nothing else: § 20-12A gives a property “one City-issued container for the sole purpose of refuse storage”, § 20-14 keeps it “at the rear or side yard”, and § 20-15B allows set-out “between the sidewalk and the curb or alongside the roadway” no earlier than “the night before the scheduled refuse collection day.” One cart, in the back yard, out the night before. That is the whole municipal offer, and a gut renovation is nowhere in it. Where the rest goes is the local detail people get wrong. Monroe County owns Mill Seat Landfill in the Town of Riga, and WM operates it under a 49-year lease signed in 2002. It is a serious facility: DEC Facility ID 8-2648-00014, an approved capacity of 1,945 tons per day, a permitted footprint of 216.9 acres and an expected life through 2057. Its posted policy is equally serious: “COMMERCIAL ACCOUNTS ONLY. NO RESIDENTIAL CUSTOMERS,” Monday to Friday, 7:00 am to 3:30 pm. The county’s other disposal site is High Acres Landfill and Recycling Center, operated by Waste Management of New York at 425 Perinton Parkway, Fairport, NY 14450 — roughly 1,000 acres in the Town of Perinton, crossing into Macedon, open since 1971. Read that together and you get the point that shapes this business. Unlike states that truck their waste out of state, Monroe County has disposal capacity inside its own county line — and a homeowner still cannot drive a pickup to it. That gap is precisely why roll-off service exists here. Household quantities go somewhere else entirely: the Monroe County ecopark, 10 Avion Drive, Rochester, NY 14624, open Wednesday 1:00 pm to 6:30 pm and Saturday 7:30 am to 1:00 pm, closed holidays, run as a partnership between the County and WM. An appointment is required for household hazardous waste. No appointment is needed for electronics, appliances, pharmaceuticals, sharps, fluorescent lights, scrap metal, propane tanks, rechargeable batteries, paper and cardboard, plastics, textiles or document shredding. It is “for use by Monroe County residents only,” and some items are fee-based, credit or debit card only, Mastercard and Visa. County curbside recycling is fussier than most people assume, and the details are worth knowing before you sort a cleanout: cardboard flattened to a maximum of 2 ft by 4 ft, shredded paper in brown bags only, to-go cups clear or white only, lids and caps reattached to bottles, jugs, jars and tubs. Not accepted: plastic bags, black plastic, compostable plastic, foam egg cartons, coffee pods, straws, utensils, prescription bottles, lithium batteries, sharps, propane tanks, electronics, clamshells and food waste. The County publishes the whole thing as a consumer guide it calls the “Recyclopedia.” One material never rides in our container under any circumstances. We do not accept asbestos. In New York asbestos moves under a separate NYSDEC Part 364 permit — the permit tier, not the registration tier — and the work is done by a contractor licensed under 12 NYCRR Part 56, which is a New York State Department of Labor Industrial Code Rule rather than an environmental regulation. NYSDOL also warns about the trap in the survey exemptions: “Buildings qualifying for exemptions must still be assumed to contain asbestos and demolished as an asbestos project unless there is a survey that appropriately documents that there is no asbestos.” Details from Monroe County, NYSDEC and NYS Department of Labor. See where it goes.
Full basements, two-family turnovers and what comes out of them
Almost every house we work on has a full basement, and a good many of the oldest sit on stone and rubble foundations. That single fact moves the whole job down a floor from where a sizing guide written for the south or the south-west would start. New York does not print a statewide frost depth — the State’s technical guidance on Table R301.2(1) says “the local jurisdiction shall provide the minimum depth of footing below finish grade”, which makes it a blank your town’s building department fills in, not a number you read off a national chart. But footings go below frost here whatever the local figure is, and once a crew has dug that deep the extra cost of a full basement is small. The basement and the attic are the cleanout. What comes up the stairs of a 1910 two-family is storm windows, paint tins, a workbench, a chest freezer, joint-compound buckets, decades of furniture and the previous owner’s everything. The same ground story is why a footing, a deck or a fence line produces more spoil than anyone expects, and why the spoil comes out wet: frost heave, the spring thaw and plain groundwater are the local conditions, and what they generate — soaked drywall, carpet, paneling, ruined stored goods, broken concrete and brick out of a cellar floor — is heavy for its volume. The housing stock itself is the market. More than half of Rochester’s housing was built in 1939 or earlier, roughly nine houses in ten predate 1980, and only about 38 percent of city units are owner-occupied, so the customer here is far more often a landlord, a property manager or a contractor than a homeowner clearing a garage. The common form is the two-family “up-and-down” and the two-story detached vernacular house, and a turnover produces the same list every time: carpet, cabinets, plaster, trim, windows and the tenant’s furniture. Three dates decide the paperwork. 1974: the asbestos survey exemption under 12 NYCRR § 56-5.1 reaches only buildings whose original construction commenced after 1 January 1974, and most of Rochester is older — the pre-1974 stock is full of nine-by-nine floor tile, mastic and pipe insulation, and we cannot take asbestos-containing material in any container, ever. 1978: the EPA Renovation, Repair and Painting rule covers pre-1978 housing, and window replacement and demolition are always covered regardless of square footage, so a window job in this city is essentially always an RRP job. 1980: the New York State Lead Rental Registry under Public Health Law § 1377, effective 3 November 2025, covers rentals of two or more units built before 1980 — and Rochester is one of the 25 communities of concern named. On top of that the City has run its own lead ordinance since 2005, City Code Ch. 90, Art. III, with inspection tied to the Certificate of Occupancy and a Mayor-designated Lead Paint High-Risk Area where a property that passes visual inspection must also pass dust wipe testing. If you are doing a turnover on a pre-1980 two-family, your scraping and window replacement is a regulated activity and the debris in that container came off a lead-hazard control job. Plan for it in the schedule, not on the day. Background from the US EPA and the NYS Department of Health, and our own lead-safe debris guide.
Snow, ice dams and the calendar
Weather sets the shape of our year, and in Rochester the weather is snow. The 1991–2020 normal published by the National Weather Service is 102.0 inches a year — on third-party computations of the NOAA normals, the highest of any US metropolitan area over a million people. January alone brings 27.4 inches over 17.6 snow days. And it is not evenly spread: reckon on roughly 70 inches south of the city, about 90 in the city and over 120 along the lakeshore to the east, because about half of it is lake effect coming off Lake Ontario rather than a storm crossing the state. The operational consequence is the one no southern site can write: snow in an open container is weight, and you pay to haul it. A can sitting in a Rochester driveway in January gets snowed on roughly every other day. Tarp it or lid it if you are filling it slowly. The other thing worth saying plainly is what water does not do here. The Genesee was tamed upstream: the Mount Morris Dam, built by the Army Corps of Engineers Buffalo District between 1948 and 1952 at the north end of Letchworth State Park, is credited with preventing $4.5 billion in flood damage, $210 million of it during Hurricane Agnes in 1972 alone. In Rochester, water damage is basements and ice dams, not the river. That is what the calendar looks like. December to March is interior work, burst pipes, roof loads and ice dams — water through a roof and into the ceiling and insulation below, and the tear-out underneath. March and April is the thaw, and it is the fussiest delivery window of the year: basement water, foundation repair and soft ground. New York does not run a statewide frost law, but under Vehicle and Traffic Law § 1660(a)(11) a town board can temporarily shut its own roads to vehicles over four tons when the thaw makes them soft, effective the moment the signs go up — with a carve-out for delivery and pickup. Monroe County’s dominant soils are silt loams, Collamer and Niagara, exactly the wet-in-spring ground that makes a thawing driveway soft, so we lay plywood under every wheel and under the rails on every driveway placement. May to October is the remodel, roofing and demolition season, and the long window for anything that needs the ground dry. October to December is the last run before the ground freezes, and it is leaf season: the City runs an annual fall leaf collection through the Department of Environmental Services, on its own schedule. It picks up leaves. It does not pick up your deck, your shingles or your basement, and that is exactly the line where a roll-off starts. Access moves with all of it. Snowbanks and the plow windrow narrow a driveway that took a 30 yard in October, ice on a sloped approach decides where a truck can safely set down, and a gravel or dirt lane out in the eastern and southern towns stays soft for days after the thaw. On a soft approach we would rather move you a day than leave ruts you will look at for years. Forecasts and normals from the National Weather Service; see our winter rental guide.
Service Area FAQs
Do you charge extra to deliver outside Rochester?
No. Every town and community listed on this page sits inside our standard service area and the flat rate is the same as it is in Rochester. Delivery, pickup, your rental window and disposal up to the agreed tonnage are all in the number we quote you on the phone.
How far do you actually go?
Rochester plus the whole of Monroe County, which is most of a 25-mile radius from the yard. Close in that is Gates, Chili, Greece, Brighton and Irondequoit. A little further out it is Henrietta, Penfield, Pittsford, Webster, Perinton and the village of Fairport, with Ogden, Parma, Sweden and Riga to the west and north-west and Mendon and Rush to the south — plus the city neighborhoods themselves, from the 19th Ward and Corn Hill to Charlotte at the lake. The flat rate is the same throughout. Crossing a town line changes whose permit desk and whose winter parking ban you are dealing with, not what we charge, because disposal is a county matter here. We go further for multi-container jobs and contractor accounts. If your address is not on the list, call and ask, and if we cannot reach you we will usually know who can.
Can you deliver out to Penfield, Pittsford or Webster?
Yes, with a conversation first. Long gravel and dirt drives, gates a truck cannot swing wide enough for, low maple and white pine limbs, and ground that stays soft for days through the spring thaw all affect which container we can get in and where it can safely sit. In March and April a town board can post a four-ton limit on its own roads once the signs go up, which occasionally moves a delivery by a day. Out in the outer towns, where a house is on its own well and septic, tell us where the tank, the leach field and the well head are, so the box does not go over any of them. On a city street none of that comes up and the constraint is the shared drive instead. Give us the address and we will tell you honestly what will and will not work.
Which parts of Rochester do you cover?
All of it. The yard is at 595 Hague Street on the west side, a mile from the Gates line, so the 19th Ward, Maplewood, Dutchtown and Edgerton are short runs, and I-490, the Inner Loop and the Outer Loop put the rest of the city inside twenty minutes. Lyell Avenue and Buffalo Road carry us west; Genesee Street and Chili Avenue cover the south-west; Lake Avenue runs north to Charlotte; East Avenue, Monroe Avenue and East Main Street cover the east side, Park Avenue, the South Wedge and Beechwood. Placement is what is worth a sentence on the phone: a two-family with a shared drive in the 19th Ward is a different job from a house with a wide apron in Browncroft, the fire code wants five feet between the box and any combustible wall, opening or roof eave line, and through the winter the snowbanks decide more than the driveway does. Give us the address and we will have it sorted before the truck leaves.
Talk to a real person
Need a dumpster in Rochester today?
Tell us what you are clearing out and we will tell you the right size and the flat price to put it in your driveway. No forms, no waiting on an email — just call and we will sort it out in a couple of minutes.
Serving Rochester, Monroe County and Greater Rochester · Mon–Fri 6:30am–5pm, Sat 7am–1pm